FBA sellers need to get used to all different kinds of situations from listing suspension to account suspension. Other than contacting seller support in Seller Central, you might find it more useful to contact different departments directly by email.
CEO’s email
Jeff@amazon.com
Problems about violating policy such as trademark or patent infringement
Notice@amazon.com
Notice department email from other countries
CA: notice@amazon.ca
UK: notice@amazon.co.uk
FR: notification@amazon.fr
DE: benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX: notice@amazon.com.mx
To dispute or appeal about a complain about trademark or patent infringement
notice-dispute@amazon.com
Problems about sellers’ metric rating
seller-evaluation@amazon.com
This team might conduct a review on your account and ask for documents to prove that you and your business are legit. They also suspend your listing because of authenticity for a particular product.
seller-performance-policy@amazon.com
seller-performance@amazon.com
account-confirmation@amazon.com
Performance team emails from other countries
US:seller-performance-policy@amazon.com
UK:seller-performance-policy@amazon.co.uk
FR:politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT:performance-venditore-politiche-di-condotta@amazon.it
ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx
To apply for vendor express account
vendorexpress@amazon.com
Brand appearance patent infringement
Copyright@amazon.com
Problem about your payment.
Payments-funds@amazon.com
If your account is suspended, amazon might hold your balance payment for a period of time. You contact following emails to check status.
US:merchant-reserve-inquiry@amazon.com
CA:payments-investigate@amazon.ca
UK: payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
IT: payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx
Let’s hope we never received any emails or need to send emails to these departments =)
